Privacy Notice

Privacy Notice

We at InvivoGen take the privacy of your personal information seriously. When we say “InvivoGen”, “we”, “us” or “our”, this is who we are referring to.

This privacy notice describes how InvivoGen collects, holds and uses information about individual people visiting our website or interacting with our employees or representatives in person, over the phone, by email or other written communication.

By using our website, you agree to the processing and use of personal data as described in this privacy notice.

We may also collect anonymous information, such as the searches you perform. This information is used for statistical purposes only.

Information you provide to us

When you create an account, place an order, subscribe to our communications via our website or with our employees in person, over the phone or by email, we collect information about you and the company you represent (e.g. your name, institute, address, email address, phone number, fax number).

Cookies use

We collect information during your use and navigation of our website, such as the URL of the site you came from, the browser software you use, date/time of access, data transferred, pages visited, amount of time you spend on the site, information about transactions made on our site.

We also use “cookies” to optimize your experience of the website. A cookie is a small text file that may be stored on your computer or device used to access the website. The help section of the toolbar on most browsers will explain how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you reject cookies, it is possible that some portions or all of our website may not function as intended.

How we use your personal information

We use the information we collect via our website to process orders and to provide requested services and information.

We also use the information to improve the user experience on our website (content, design, and navigation) and statistical purposes.

From time to time, we may also use the information you have provided to communicate with you regarding products, services and offers via email or other means. If you do not wish to receive marketing information from us, you may opt out at any time by contacting us or unsubscribe using the link at the bottom of any email we send you.

Sharing of information to third parties

We do not rent or sell your personal information to anyone.

We may share and disclose information about our customers to our subsidiaries or distributors to fulfill product orders or to service providers who we employ to perform tasks on our behalf (e.g. IT companies, payment processing companies, website analytics companies, email service providers) and in response to any government or regulatory agency. This information may not be passed on to other third parties without your prior authorization.

How we protect your personal information

We take appropriate technical, organizational and administrative steps to protect any information we hold in our records from access, loss, misuse, alteration and destruction. However, no company or service can guarantee complete security. You should not expect that your information will remain private in all circumstances. For your privacy and security, it is your responsibility to safeguard any passwords, ID number or other individual information.

As the Internet is a network open to all and accessible worldwide, InvivoGen cannot guarantee that this data will not be misappropriated by third parties.

Information access

We take reasonable steps to ensure that your personal data is kept accurate and up-to date for the purposes for which it was collected. You may at any time request access to information we hold about you, request access, corrections, updates or deletion of your information by contacting us.

This privacy notice may be updated from time to time at our discretion.

If you have any questions or comments regarding our privacy notice, please contact us at info.eu@invivogen.com.

Purposes for which we process your personal information and applicable legal basis

This summary details the data we collect, its usage, and the legitimate grounds for this usage.

DATA	USAGE	LEGITIMATE GROUNDS
Salutations (e.g., Mr. Mrs., Dr.) First and last names Institution/company	- Personalize the content we send to you with proper salutations. - Identify and distinguish individuals in databases or records, ensuring accuracy in transactions and interactions.	Legitimate interest
Email Phone number (optional)	- Sending information about your quotes and orders. - Allow you to connect to, manage, and reset the password of your account. - Share news and opportunities.	Legitimate interest Newsletter can be unsubscribed from.
Country Addresses (city, zip code, and other related fields)	- Ship your orders. - Customize website functionalities depending on the country (selection of currency, availability of products, …)	Legitimate interest
Interests	- Customize communication of events and opportunities.	Legitimate interest
Position (e.g., purchasing agent, user, principal investigator) How you heard about us	- Allow analysis and website improvements.	These fields are optional
Products you ordered and/or added to favorites, or cart	- Allow you to personalize your account and your website experience. - Fulfill your orders.	Legitimate interest
Anonymized data capturing your website interactions, including the products you ordered, and the navigation paths you took, among other activities.	- Market analysis and website improvements.	Data collection is bound to your acceptance of cookies; it is limited to this specific consent.

Important Notice: During the ordering process, you may be required to provide your credit card details. This transaction is securely handled through a third-party service, ensuring that we do not have access to your credit card information at any point. To review the data policy of this third-party service, please refer directly to their website for detailed information.

Under the RGPD (General Data Protection Regulation) in the European Union, we are obligated to inform you of your rights regarding your personal data. You have the ability at any time to:

Request the deletion of some or all of your data.
Request modifications to any part of your data.
Access and review any portion of your data.
Opt out of data collection.
In the event your requests are not satisfactorily addressed, you have the right to file a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés)